What we collect

• Account: your email address and a securely hashed password (we never see or store the password itself).
• Conversations: if you're signed in, your chat threads are saved so you can return to them on any device. As a guest, they stay in your browser.
• Memory: if you're signed in and memory is on, Aethera saves short notes about things you share that help it guide you (for example "wants to sleep better" or "prefers Zen practice"). A small AI step after each reply decides what's worth noting; it is instructed never to keep health details, finances or other people's names. You can see every memory, delete any of them, add your own, or turn memory off under Practice → Progress.
• Practice, Paths and journal: your practice history, 30-day Path progress, mood check-ins and journal entries are kept in your browser. If you're signed in, they're also saved to your account so they follow you between devices. Journal entries are only sent to the AI when you ask for a weekly reflection.
• Usage: pages and features used, message counts for daily limits, and basic technical details such as IP address and browser, to run and improve the service and prevent abuse.
• Payments: handled by Stripe. We receive your subscription status and a customer reference; we never see or store your card number.
• Kept on your device only: your intention journal, color theme and profile preferences.

Cookies

We use two essential cookies: one keeps you signed in, and one counts free daily messages for guests. We don't use advertising or cross-site tracking cookies.

Who processes data for us

To generate replies and voices, the text you send is processed by our AI and speech providers (Microsoft Azure). Before it reaches the AI model, the text of your messages also passes through Aegis Guardrails (aegisguardrails.com), a safety service that screens it for personal information and policy issues and keeps an audit log of each request. Account emails, such as password resets, are sent through Amazon Web Services (Amazon SES). The app is hosted on Amazon Web Services in the United States, and payments run through Stripe. These providers process data only to provide their service to us. We don't sell your personal information.

How long we keep it

Account data, saved threads, memories, Path progress and journal entries are kept until you delete them or close your account. Usage records are kept for a limited time for security and planning.

Your choices

You can delete individual threads, memories and journal entries in the app, change your password, and delete your account entirely from the account menu (deleting your account also cancels any subscription). To get a copy of your data or correct it, email support@thejourneyin.us and we'll respond within 30 days.

Children

The Journey In isn't intended for children under 13, and we don't knowingly collect their information.

Changes

If we change this policy in a meaningful way, we'll let you know by email or in the app.

Contact

The Journey In, Adrian, Michigan · support@thejourneyin.us